Location: Minneapolis, MN
About Water Damage Pro
At Water Damage Pro, we are dedicated to restoring properties and helping individuals and businesses recover from unexpected disasters such as water damage, fire, mold, and storm damage. Serving the Minneapolis community—including neighborhoods like Uptown, North Loop, and Linden Hills—we work tirelessly to provide exceptional service during challenging times. We are committed to creating meaningful careers for our employees, fostering growth and professional development within the restoration industry.
Position Overview
We are seeking a motivated Restoration Project Coordinator – Mitigation to join our team. In this role, you will work closely with our Mitigation team to ensure restoration projects progress efficiently, maintain high customer satisfaction through clear communication, and follow up on payments for services rendered.
Key Responsibilities
- Project Scheduling: Coordinate and schedule jobs with customers and the mitigation team to provide timely service across Minneapolis and surrounding areas.
- Expense Review: Examine time sheets and expense reports to ensure job-related costs are accurate and properly allocated.
- Team Collaboration: Participate in team meetings to provide project updates and collaborate with other mitigation team members to share best practices.
- Job Documentation: Create and manage jobs in our project management software (such as Xactimate or DASH) to ensure crews have all necessary information, including scope of work and safety protocols.
- Customer Communication: Explain the insurance process to customers, addressing questions and concerns to facilitate a smooth restoration experience.
- Compliance and Record-Keeping: Ensure proper documentation is maintained in the job file, adhering to IICRC standards and local regulations set by entities like the Minnesota Department of Health.
Qualifications
- Experience: Preferably 1-2 years in mitigation support or field work within the restoration industry, including knowledge of water extraction, structural drying, and moisture control.
- Interpersonal Skills: Exceptional ability to communicate and work with a diverse range of people, including customers, team members, and insurance adjusters.
- Technical Skills: Proficiency in project management software and familiarity with industry-specific tools.
- Compliance: Must be able to pass a criminal background check.
- Certifications: IICRC certifications (e.g., Water Damage Restoration Technician) are a plus.
Work Schedule
- Typical Hours: Monday through Friday from 7:15 AM to 5:00 PM.
- On-Call Rotation: One week every 8 weeks, which may include nights, weekends, and some holidays to address emergency situations.
Benefits
- Competitive Salary: $45,000 – $50,000 base with lucrative bonus potential for high performers.
- Retirement Plan: 401(k) with discretionary company match.
- Health Benefits: Comprehensive health, vision, and dental insurance.
- Flexible Spending Accounts: Options for FSA or HSA to suit your healthcare spending needs.
- Insurance Coverage: Company-paid life insurance, short-term and long-term disability insurance.
- Paid Time Off: Generous PTO policy to support work-life balance.
- Professional Development: Opportunities for training and certifications within the restoration industry.
- Additional Perks: Employee assistance programs and more.
Why Join Water Damage Pro?
By becoming part of our team, you’ll play a crucial role in helping the Minneapolis community recover from disasters. You’ll work alongside experienced professionals committed to excellence and compassionate service. We value our employees and invest in their growth, offering opportunities to advance your career in the restoration field.
How to Apply
If you’re passionate about making a difference and meet the qualifications listed above, we’d love to hear from you.
- To Apply: Please send your resume and a cover letter to careers@repairdamagepro.com.
- Subject Line: Restoration Project Coordinator – Mitigation Application
About Minneapolis
Serving the Minneapolis area, we understand the unique challenges posed by local weather events, such as flooding from the Mississippi River or Minnehaha Creek, and severe winter storms. Our knowledge of local neighborhoods and compliance with Minnesota regulations ensures we provide top-notch service to our clients.
Equal Opportunity Employer
Water Damage Pro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Contact Information
- Email: careers@repairdamagepro.com
- Phone: (612) 400-8523
- Address: 1917 Park Ave, Minneapolis, MN 55404
Join us at Water Damage Pro and be a part of a team that truly makes a difference in people’s lives while advancing your career in the restoration industry.